II. Order Acceptance and Billing
III. Shipping Policy
Purchases are freshly produced and shipped from our production site in Jakarta. We rely on third parties to deliver our products, and shipping duration depends on the delivery method chosen by the customers. To determine when your package will arrive, please add two additional days for order processing to the chosen shipping days.
IV. Returns Policy
Nutrigrain takes great care in ensuring quality products get delivered to our customers in its prime condition. Due to the nature of the product, we regret to inform that any return is unacceptable. However, should the quality of the product delivered to you be substandard, do contact us to discuss for a replacement. Nutrigrain will not be held responsible if there is any mishandling or damage done during delivery. All complaints regarding delivery should be discussed with the respective courier services. However, any sorts of feedback or complaints are welcomed, so please feel free to contact our customer service by sending us a message or call us directly. Details can be found on our Contact page.
V. Promotional Activities
Occasionally, Nutrigrain offers promotions through e-mails, direct mails and advertisements. Once you sign up and agree to receive newsletters from Nutrigrain, you will receive e-mail promotions and offers that may include special codes for free shipping or other discount offers. In order to allow fair redemption and distribution of promotions to our customers, Nutrigrain may restrict redemption to one per person, per household, per email, per IP address or per order for any reason. Promotions are limited by nature and may expire or discontinue with or without notice. Promotions are not redeemable for cash and are subject to cancellation or change at any time for any reason.
VI. Product Testimonials
Nutrigrain welcomes feedback on your experience with our product. We will publish on our Websites both positive and negative comments, so long as the comments, reviews or testimonials are accurate, constructive and not misleading. If you submit testimonials that we do not publish on our Websites, our customer service department may contact you in order to improve our product quality and service. We reserve the right to edit all testimonials for length, spelling, grammar, or for any other reason in our sole discretion so long as the meaning of the Testimonial is not materially altered. By submitting testimonials to Nutrigrain, you hereby grant Nutrigrain the unrestricted right to use your testimonials in perpetuity, through any and all media formats and media channels now known or hereinafter developed, without compensation, and to identify the source of the testimonials by indicating your first name and last initial. Thank you for taking the time to share your thoughts with other Nutrigrain customers.
VII. Intellectual Property
The trademark Nutrigrain, the nutrigrain.co.id domain name, the tagline and all other graphics, logos, page headers, illustrations and text included in or made available through any of our Websites are trademarks or trade dress or otherwise the exclusive property of Nutrigrain. It shall not be used, duplicated, copied, or redistributed without the express written consent of Nutrigrain.