I. General

II. Order Acceptance and Billing

III. Shipping Policy

IV. Returns Policy

V. Promotional Activities

VI. Product Testimonials

VII. Intellectual Property

VIII. Privacy Policy

By accessing or using this website and affiliated Internet sites, including mobile sites (collectively our “Websites") on any computer, mobile phone, tablet, console or other devices, you signify that you have read, understand and agree to be bound by these Terms of Use and any other applicable law. Nutrigrain may change these Terms of Use at any time without notice, effective upon its posting to the Websites. Nutrigrain reserves the right to update and make corrections to information on our Websites at any time and without warning and will not be held liable for any inaccurate information or for any information that has been omitted from our Websites.

Orders are subject to verification and acceptance before shipping. Prior to accepting an order, Nutrigrain reserves the right to request additional information from you to verify your identity and validate the billing information to process your order. All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms of Use and may result in cancellation of your order. Nutrigrain may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, we will issue you a refund. Nutrigrain reserves the right in its sole discretion to limit the quantity of items purchased per person, per household, per email address, per IP address or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing, email, IP and/or shipping address. We will notify you should such limits be applied. 

Purchases are freshly produced and shipped from our production site in Jakarta. We rely on third parties to deliver our products, and shipping duration depends on the delivery method chosen by the customers. To determine when your package will arrive, please add two additional days for order processing to the chosen shipping days.

Nutrigrain takes great care in ensuring quality products get delivered to our customers in its prime condition. Due to the nature of the product, we regret to inform that any return is unacceptable. However, should the quality of the product delivered to you be substandard, do contact us to discuss for a replacement. Nutrigrain will not be held responsible if there is any mishandling or damage done during delivery. All complaints regarding delivery should be discussed with the respective courier services. However, any sorts of feedback or complaints are welcomed, so please feel free to contact our customer service by sending us a message or call us directly. Details can be found on our Contact page.

Occasionally, Nutrigrain offers promotions through e-mails, direct mails and advertisements. Once you sign up and agree to receive newsletters from Nutrigrain, you will receive e-mail promotions and offers that may include special codes for free shipping or other discount offers. In order to allow fair redemption and distribution of promotions to our customers, Nutrigrain may restrict redemption to one per person, per household, per email, per IP address or per order for any reason. Promotions are limited by nature and may expire or discontinue with or without notice. Promotions are not redeemable for cash and are subject to cancellation or change at any time for any reason.

Nutrigrain welcomes feedback on your experience with our product. We will publish on our Websites both positive and negative comments, so long as the comments, reviews or testimonials are accurate, constructive and not misleading. If you submit testimonials that we do not publish on our Websites, our customer service department may contact you in order to improve our product quality and service. We reserve the right to edit all testimonials for length, spelling, grammar, or for any other reason in our sole discretion so long as the meaning of the Testimonial is not materially altered. By submitting testimonials to Nutrigrain, you hereby grant Nutrigrain the unrestricted right to use your testimonials in perpetuity, through any and all media formats and media channels now known or hereinafter developed, without compensation, and to identify the source of the testimonials by indicating your first name and last initial. Thank you for taking the time to share your thoughts with other Nutrigrain customers.

The trademark Nutrigrain, the nutrigrain.co.id domain name, the tagline and all other graphics, logos, page headers, illustrations and text included in or made available through any of our Websites are trademarks or trade dress or otherwise the exclusive property of Nutrigrain. It shall not be used, duplicated, copied, or redistributed without the express written consent of Nutrigrain.

This Policy is incorporated into and subject to the terms of use of this Website (“Terms and Conditions”). Each time that you access or use the Websites, you signify that you have read, understand and agree to be bound by the Terms and Conditions and this Policy. There may be times (such as when you purchase or order a product or register to receive newsletter) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, social media user name, credit card information, birth date, gender, and other information. We may also maintain a record of your product purchases. Our Websites may or may not use Cookies and other tracking technologies to collect information about visitors to our Websites. Nutrigrain may retain part or all information provided for statistical analysis or to facilitate future purchases. Nutrigrain may share customer information with third parties to perform services on its behalf, and by using the Websites, you consent to our use of these services to target advertising. In the event of misconduct, Nutrigrain reserves the right in its sole discretion to terminate your account, delete your profile and any of your Testimonials, and restrict your use of all or any part of the Websites for any or no reason, without notice, and without liability to you or anyone else.